Help Center

I can't sign in.

Make sure you use your Afriverse account email and password. If sign-in still doesn't work, open a support request from the link above — include what you see when it fails.

How do I delete my account?

Go to Settings → Account → Delete account. This is permanent: your posts, messages, and wallet history are removed and can't be recovered.

Can I have more than one account?

Yes — use “Add an account” from the sign-in screen to keep a second account signed in on the same device and switch between them.

Why didn't my photo or video upload?

Large videos can take a moment — leave the app open until the progress bar finishes. If it fails outright, check your connection and try again; persistent failures are worth reporting.

Who can see what I post?

By default, posts are public. You can restrict a post's audience or make your whole account private from Settings → Privacy.

Where do I manage things I'm selling?

Seller tools live under Earn → Sell. Orders, disputes, and payouts are all tracked there.

A payment or order looks wrong.

Open the order and use “Report an issue” if available, or open a support request with the order id — don't wait, disputes are easier to resolve quickly.

How do I block or report someone?

From their profile or any of their posts, use the “···” menu and choose Block or Report. Blocking is immediate and they won't be notified.

I found something that shouldn't be here.

Report it directly from the post or profile — reports go to our safety team, not a public queue.